International Retail Voice

Our International Retail Voice connect carrier and operator networks, and enterprise contact centres with their customers in different worldwide locations at minimal set up costs.

Our

Products

Why Us:

This services facilitate geographic expansion into new markets. We serve:

  • International Toll-free Service (ITFS) allows directly-dialled international calls to be made from over 50 countries free of international charges to callers
  • Universal International Freephone Number (UIFN) allows callers to make calls from overseas countries with a single unique number
  • Direct In-dialling Service (DID) provides additional flexibility by offering network access to callers using local fixed or mobile numbers from over 50 countries

Product

Description

ITFS

Benefits:

International toll free numbers make it easier for international customers to reach your business. Whether they're across the country or across the globe, your customers can easily connect to you like you're right next door. Full charges are paid by the called subscriber. Customers can choose to order a Universal International Freephone Number (UIFN) – one single unique number that can be dialled from different countries to reach the same customer. We provide our customer with:

  • Instant service expansion into new markets at virtually no additional cost
  • Eliminates the need to establish multiple direct interconnects worldwide
  • High quality termination
  • Flexible number translation
  • Fast provisioning and implementation

 

Features:

  • Extensive coverage and access from a growing list of 50 countries for ITFS & UIFN
  • Seamless number translation service and Dialled Number Identification Service (DNIS) feature
  • Unmodified delivery of caller CLI to subscribers
  • Call routing options to different nodes of subscribers (load sharing/balancing, call overflow protection, time of day/day of week routing)
  • Automatic reroute to redundant VoIP connections for call completion in case failure of dedicated TDM connection

 

DID

Benefits:

Direct In-Dialling Service (DID) is another access option under the International Retail Voice services. The subscriber can choose to order local fixed or mobile numbers. 

For the caller, it will be applied local call charges, while called subscriber will be charged for the international call. By using our DID services, we serve our customer:

  • Enables instant service expansion into new markets at no additional cost
  • Enables the service provider to gain perception of “local presence“
  • Eliminates the need to establish multiple direct interconnects worldwide
  • High quality termination
  • Flexible number translation
  • Fast provisioning and implementation
  • In some cases eliminates the call access restrictions of ITFS/UIFN services

 

Features:

  • Extensive coverage and universal access from a growing list of more than 50 countries
  • Seamless number translation service and Dialed Number Identification Service (DNIS) feature
  • Unmodified delivery of caller CLI to subscribers
  • Call routing options to different nodes of subscribers (load sharing/balancing, call overflow protection, time of day/day of week routing)

Automatic reroute to redundant VoIP connections for call completion in case failure of dedicated TDM connections